no response for bad goods after a year

<br> Nature of complaint The goods I purchased were damaged<br> Complaint description we bought a Defy washing machine last year at the somerset west branch. Since day one, we had to deal with poor customer service, no one would call you back to confirm.<br> They then gave a demo machine which had scratches on the bottom.<br> When we complaint to the store manager, he got upset.<br> We cant even hear ourselfs with all the noise the new machine is making.<br> We regret doing business with them<br> Proposed solution I would like you to replace the item<br> <br> the initial complaint was a year ago. to date nothing has happened and we still have a lemon for a washing machine