No response

I locked a complaint about my leather three seater on Friday 17 October 2015, whereby I only recieved a email stating that my complaint will recieve attension and that they will phone me. But it is now almost a week and still nobody responded. Not knowing if they will or are fixing the lounge set and for how long I will be wainting and paying for something I don't have.....I cannot complain about the service, because there is NO service!!!!! I check Russells and Joshua Doore's feedback and the feedback to all is the same - they take note...wow! - it is a disgrace.