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Hi, I recently logged a dispute of a refund with Russell's head office contact center about 3 weeks ago. Since they told me they will investigate, no body came back to give me the status of their investigation. I am not even sure whether investigations are being carried out or not. I am not happy at all. I'm disputing a +10 months old thing. <br> <br> Here is the story:<br> <br> I once had an account with you guys and took the sansui LCD to be repaired by you under warranty. It came back RNR(return not repairable). You lured me to accept a replacement by a Hi-Sense television set(apparently sansui was out of stock) which was a lot cheaper than that Sansui. What i want back is the difference of the actual amount of sansui and the hi-sense. <br> <br> I've been calling repeatedly about this and nothing is being done. How are you?