No help no feedback no assistance at all

Drawer was brought in February 2014 within 2 weeks the drawers could not open and felt apart. After several calls to vryburg branch and no response we phoned the heas office and shortly thereafter they came and took the drawer for repartition. Then sgain it took months and several calls before it was returned. Now again from February the drawers is even in a more unusable condition vryburg branch agreed that we would be refunded they just must have enough cash in the drawer to pay? After several calls later we were informed that head office vtold then the drawer was never taken in for repairs and they can't help us any more and that we must ourselves call the head office. When we asked for a telephone number they said they are not allowed to give it out to the public! . Please follow this up.