No feedback - Poor Service

I purchased a lounge suite from Joshua Doore. It is black and made of suede material. I have noticed the material beginning to fade from black to grey. Its not event been 6 months as yet. I was assured at the time of purchase that they will attend to any problem I have with the lounge set in the future. <br> I called Joshua Doore and spoke to Mr L Rooplall(manager). He advised that the customer services manager will call me. I am still waiting for 4 days now. I called them back yesterday, they said some one will call me in 10 minutes. Its been more than 10 hours. How can the service be so poor post purchase when there are problems but at the time of buying they are all smiles and make false guarantees. I want my lounge suite replaced or MY MONEY BACK.