no feedback on damaged

It is now more than three weeks that our lounge suite has been picked up for repairs, and still we haven't heard from anyone. After a lot of calls and empty promises we eventually got hold of the call center. The person whom i spoke were very friendly and helpful up to a point by which he can only motivate my case. Furthermore i had no joy in trying them to call me back on any progress. He said to me i must phone back and then hung-up.