JJvN
Jessica Janse van Nieuwenhuys

1 reviews | Active since Feb 2015

02 Feb 2015, 15:56

No delivery or call within 7 days

I Jessica van den Berg app**** form credit on 24 Jan 2015, got approved 26 Jan 2015. Went to purchase a Bedroom and Lounge suite on 26 Jan 2015, signed paperwork everything. I phoned on 28 Jan 2015 to find out when delivery would take place, I was told they will phone me 28/29 Jan 2015 for delivery. I phoned 30 Jan 2015 to find out again when delivery would take place, I was told they will find out and get back to me as it is the warehouses job to phone me. I phoned 31 Jan 2015 to find out again when delivery would take place, I was told they see on the system that delivery is booked for 2 Feb 2015, and they can assure me it will be delivered. Later that afternoon the warehouse phoned me and told me that the Lounge suite is just loaded and delivery will take place 3 Feb 2015. I phoned again and asked where the Bedroom suite is and told them if I do not have it by end of day 2 Feb 2015 I will cancel everything, they assured me they will do everything to get it delivered. I phoned more then 10 times 2 Feb 2015, or no answer or I get excuses. I still do not know what is going on and no call have been made to me, I did all calling. I want to cancel everything and cost will be on them.

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply17 Feb 2015, 15:57
Official
Hello Jessica24,

Thank you for bringing the matter to our attention.

We must apologise for the inconvenience caused. Your complaint is receiving our attention and we will revert with feedback soonest.

Your reference number is ***

Thanks and kind regards,

Veni Byers