No Delivery after 16 days

I purchased furniture via Russels online store on the 22nd of November. I paid R300 extra for delivery 2 -5 working days. After the time lapsed i havent received any feedback from Russels confirming my order or scheduling delivery.on 28 November I phoned the toll free customer care line available on their website. A consultant told me customer care has no information of online orders and that i need to mail ********** the email address did not work. I phoned customer care again and a consultant gave me a number i should phone. I phoned the number and the lady told me they are out of stock due to black friday and they will be delivering early december. On 6 December we phoned again and they were unable to confirm the status of our order and promised to phone the next day. On 7 December a lady phoned me and said they will deliver the next day. On 8 December by 4 oclock they have not yet delivered. I tried phoning them to no avail numerous times. Eventually they answered and no one was able to help me they just kept on forwarding my calls to the next person but no one could give me any info, eventually the call got suspiciously disconnected. I phoned at least 10 more times before someone answered and again they just kept putting me through to the next person till the call disconnected. It is now December 9 and i still do not have the furniture. I am truely unhappy with russels online purchase. Very unsatisfied customer.