NO CUSTOMER SERVICE AT ALL

Service at at Russells Boksburg is pathetic.

I purchased a lounge suite on the 24th of December and paid cash. There was a lounge suite in store which I was interested in brown, I wanted the same one in black material. The Sales person contacted the warehouse (or so he said) to enquire, of which he advised me that they have in stock what I required. When the delivery was done, it was not what I paid for. I had the driver take it back. I then went to the store on the same day to enquire and was told to choose something else, which I refused as there was nothing I liked. The manager at the store and the salesperson totally ignored me and were speaking in vernac, to ensure that I don't understand a word. I asked them to speak English of which they refused. I then requested a refund and was told to wait 7 to 14 working days. I submitted all the information requested. I went back to the store again and the regional manager loaned me a lounge suite for a week. The sales person assured me again that the request has been submitted. When calling the Head Office 5 days later I was advised the request has not even been submitted by the store.

NEVER EVER AGAIN.!!!!! One would think that Russells is a known brand...to my surprise the worst ever.