no communication /no feedback

Good Russel's Management I am still awaiting feedback on my PlayStation , I've paid this item up already and its been over a year now still waiting for u to fix it , u keeping it at the store and not reporting back to me as the customer I will take this further .People pls watch out for Russels furnishes in Brixton the don't stand up for there values with regards to customers services . I am utterly disappointed ...!!!