No after customer care Bad Quality

We bought a Hamilton 3 Piece lounge suite black 30 December 2013 right from the very first month after we bought the lounge suite we had problems We phone we went to go and see the supplyer but full of promises and excuses. The lounge suite went in now for the 3rd time how many times do Joshua Doore want to repair a brand new suite that was giving problems right from the begining, Every time they fetch the suite we have to sit on the floor for up to 3 - 4 weeks, on my previous complaine on Hello peter Joshua doore Customer department almodt immediatly send a email stating they will come back to me asap, but still up to date nothing, looks like or now their sevice is just as bad as bood quality as their products. is their any one who can assist me in this matter please