AJ
Aziza J

1 reviews | Active since Jun 2015

23 Jun 2015, 10:33

NEW BED BROKEN WITHIN A MONTH

In June 2014 I purchased 2 beds from the Russell's Store in Promenade Mall. 1 wk after I had the beds I called in to complain about a loose spring and creaking on my brand new Queen Size Slumberland Bed.After several phone calls and visits to the store, an inspector eventually came out to my home 3 months later and ascertained that the creaking etc. was due to a factory/manufacturing fault. The defective bed was only collected in approx. March 2015 . I have my \new"bed for &lt"

0
Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply25 Jun 2015, 15:43
Official
Hello Mrs_Aziza_J,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center