AJ
Aziza J
1 reviews | Active since Jun 2015
23 Jun 2015, 10:33
NEW BED BROKEN WITHIN A MONTH
In June 2014 I purchased 2 beds from the Russell's Store in Promenade Mall. 1 wk after I had the beds I called in to complain about a loose spring and creaking on my brand new Queen Size Slumberland Bed.After several phone calls and visits to the store, an inspector eventually came out to my home 3 months later and ascertained that the creaking etc. was due to a factory/manufacturing fault. The defective bed was only collected in approx. March 2015 . I have my \new"bed for <"
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Replies (1)Russells and Joshua Doore's replyOfficial
25 Jun 2015, 15:43Hello Mrs_Aziza_J,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Russells and Joshua Doore's reply25 Jun 2015, 15:43
Official
Hello Mrs_Aziza_J,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
