never received my new lounge suite

I have lodged my complain several times to the call center regarding my damaged lounge suite which I received from Russells on the 25 September 2015. I spoke to Conita the call center supervisor. She told me that I will receive a call from the Regional manager. Its gone almost two months I haven't received a call from the Regional manager .today I have spoken to Conita and she told that head office will get back to me. Every time I call the call center, it's the same thing I'm being told. Today I have received an sms from the JD Group stating that the matter is resolved but nothing is being resolved up till today. I have lodged this complain before on hello peter. Please can u assist me and resolve this matter as soon as possible.