MY CELLPHONE NUMBER FALSELY USED BY ANOTHER ACCOUNT HOLDER TO OPEN AN ACCOUNT AND RUSSELS REFUSE TO REMOVE MY NUMBER FROM THE ACCOUNT

Shocking service from Russells regarding an account that someone opened and used my cellphone number. The account holder is 3 months behind on the account payments, and I keep getting the sms messages, I get messages daily.

It is a real inconvenience to me, the person the account belongs to was granted an account with my cellphone number on the application, which means the application was not vetted properly and I am sure just granted without any checks, this is against the NCR regulations and CPA.

I have visited the Russells store in Tzaneen numerous times to get the issue resolved, but to my great disappointment I was informed that they cannot remove MY cellphone number from this persons account before they have a new contact number for the customer the account belongs to, so I will keep getting messages and communications about this persons account until they have an alternative cellphone number for the customer.

This is ABSOLUTELY UNACCEPTABLE.

I have sent Russells emails and nothing has happened.\

RUSSELLS, REMOVE MY NUMBER!