money taken, no delivery- item is out of stock

I ordered and paid for a bed online, My order was not attended for days. there has not been any movement on the order. I have ben enquiring with the customer service on all channels and even requested my refund but no one has assisted me.

I made enquiry and made an arrangement before even placing and order online if the order will be delivered by Friday the 1st of September and the lady I spoke to agreed.

I relocated form Durban to Cape Town due to new job on Friday the 1st of September and from that day I have been sleeping on the floor that has caused so much flu for me. I can't even be happy on my first day at work because of the frustration your company has caused.

After waiting for days being told that the bed is at the Cape Town ware house and will be dispatched today, I received a feedback from Louise that the bed is out of stock.

I requested a refund they told me it will take up to 14 working days for the refund to take place, meanwhile I'll be sleeping on the floor yet their company is selling out of stock item online.

I am so disappointed, emotionally abuse by this matter and feeling very helpless.