Missing Payment

<p>About a week ago i posted a review about my missing payment and being harassed by call centre agents for payment. I was contacted with an official reply to contact the customer resolution centre. I yet again received an sms that i have been listed as an adverse payer and that the account is now in arrears. I contacted the customer resolution centre and after explaining everything to the consultant he was unable to assist me as they only deal with products. He took down all my details and advised me that the query will be forwarded to their head office i was told that it would take about 5 days to get feedback. I cannot wait that long as now this is reflecting negatively on my transunion report , which is unacceptable. From here on out i will be lodging a formal complaint with the ombud. </p>