Misleading information to customers

**Subject:** Complaint Regarding Misleading Pricing for Portofino 3-Piece Lounge Suite

Dear Russells Customer Service,

I am writing to express my disappointment regarding a misleading pricing issue I recently encountered. I was interested in purchasing the Portofino 3-Piece Lounge Suite in Fabric, Brown, which was advertised on your website for R7,999. However, when I visited the store to make the purchase, I was informed that the price is actually R10,999.

This discrepancy is both frustrating and misleading, especially since the promotion on your website did not mention an end date. When I inquired about this in-store, I was told the promotion had ended the day before. It is unreasonable to advertise a promotion without specifying its duration, leaving customers misled.

I kindly request clarification on this matter and ask that you honor the advertised price or provide a valid explanation. Misleading promotions damage trust and customer loyalty, and I hope Russells will take steps to rectify this issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely, Peter Mashamaite