Misleading

<p>My mom went to Russells promenade to purchase a deep freezer, her current freezer is too small for all her meat, etc. She paid cash for the deep freezer and asked them how soon she will get it as she needs it urgently because her stuff is stored in the neighbour’s deep freezer. They told her that it will be delivered the following day as it must come from the warehouse. Days passed, she phoned to ask them when the freezer is coming, and then the guy said he will phone her back and never did. The next day someone phoned to say that the freezer is out of stock; my mom then said she wants to cancel the freezer and want her money back she can buy one and get it same day at Game. They told her to bring a bank statement with in order for them to eft the money. When she got to the store they didn't accept the bank statement as it was in my dad's name, she told them she paid with my dad's card the freezer so why must she give another statement? They insisted she get a statement with her name on. Week later, my mom still haven't received her money. This is just terrible service, she needs a freezer and Russells is holding her up, now that she wants her money to go buy somewhere else, they still take their time to give her her money back.</p> <p> </p>