LOUNGE SUITE IN FOR REPAIRS AND RETURNED DAMAGED

Bought a lounge suite from them in 2014 and told it was pure leather, only to have the couches to start tearing in 2015. asked them to come and collect so they can have them repaired, couches were collected in September 2015 and while we were thinking they are being fixed, when we eventually call, we are told they are out of warranty, and that DAVID was supposed to let us know of the quote from their suppliers, and eventually around December 2015 they try return the couches and we wouldn't accept them because they had further damaged them, and the structure of the 3 seater which they had promised to fix wasn't fixed. and again in January 2016 they tried returning them and they looked even worse and we wouldn't accept them. So in essence we've been paying for couches and we haven't had them since September 2015 till now. If we don't call to find out, we hear nothing from them. Not that calling helps either as the customer services always have to escalate the issue to head office, and when WE call, HEADOFFICE still hasn't responded.