LIES AND FALSE HOPE

Don't be fooled by Russells and their absolutely **** service! They are full of lies and false information. I did an online application and they have sent me an email saying I was APPROVED. Not 'Pre-approved'. In the email was stated that "Congratulations your credit application has been approved for the amount of R ****. Please visit your nearest outlet with supporting documents. And quote my reference number. This is where the lies and false information comes in and giving their prospective clients FALSE HOPE. Upon my arrival in my nearest outlet I told them that I did an online application and I am here with my documents. I asked the store clerk if she wants my reference number from the email and she rep**** no she will do a new application. Okay...I'm lost so what is the point of an 'hassle-free' online application. Like I said that in the email received from Russells , NO WHERE was there mentioned of any pre-approval or that a new application will be done in-store. Rather remove the online option because in actual fact it does not help the client at all , it just gives them false hope and a new one will be done in-store anyway after wasting your petrol and time to go to the nearest Russells store. Just another company that actually does not care about their clients at all. Now I know Russells will just laugh this matter off as their mindset would be ah well we don't care about one complaint we have millions of clients, but I will tell this story to everyone I know and meet to not ever use Russells ansd will be sharing this complaint to all my social media networks.