1 reviews | Active since Jan 2016
LEBO DOBSINVILLE AND WAREHOUSE
JOSHUA DOORE HAS POOR QUALITY PRODUCTS AND BAD CUSTOMER SERVICE.I BOUGHT COUCHES CASH IN JAN/FEB 2014 AND MY COUCHES WERE DELIVERED.SAME DAY OF DELIVERY THE LEGS OF MY COUCHES WERE BROKEN HAD TO CALL THEM TO COME TAKE THE COUCH BACK.AND THEN BEFORE THE GUARANTEE WAS FINISHED I PHONED LEBO THE MANAGER IN DOBSINVILLE BRANCH TO ASSIST ME ABOUT MY COUCH SHE TELLS ME ITS A WAREHOUSE PROBLEM ITS NT THEIR PROBLEM,SO I ASKED HER IF THEY ONLY DO SALES AND WHEN THEY GET COMMISSIONS THEY DNT CARE ABT US CUSTOMERS.THEN I LOGGED A COMPLAINT REF JO-GE-***5-15 THE COMPLAIN WAS CLOSED BCOS THEY SAY IM ALWAYS UNAVAILABLE,******** BCOS IM STILL STUCKED WITH A COUCH THAT IS NOT OKAY,WHERE IS THEY VALUE TO ME AS THE CUSTOMER,I LOGGED ANOTHER COMPLAIN REF JO-GE-*** THEY WAREHOUSE COMES TO MY PLACE ON 18 NOV 2015 AND LUCKLY MY DAD WAS THERE,THEY TOOK THE COUCH UP TO THIS POINT I HAVE NOT RECEIVED IT.TO THE CEO OF THE COMPANY I WANT MY MONEY BACK BCOS YO STAFF HAS FAILED TO ASSIST ME,THEY MUST JUST COME COLLECT THE THREE REMAINING COUCHES AND GIVE ME MY MONEY BACK,OR I WILL HAVE TO GO TO COURT.
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We have escalated the matter for further investigation and will revert with feedback soonest.
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Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
