jM
jabu M
1 reviews | Active since Oct 2011
19 Oct 2015, 13:00
Leather sofas damaged less than a year
I'm really angry as every month I pay an installment of R1620 for the **** leather lounge suite I bought from Russell's. After several complaints of this I still get nowhere. The lounge suite is cracking but you guys promised me this was leather lounge suite otherwise I wasn't going to buy it. Now I'm sitting on the floor as your guys have come and picked them as you say you want to valuate them. I'm paying and have never missed a pay so I don't want that **** lounge suite you sold me. I want the Leather gravton Everest lounge suite you sold me. If I don't get this by this week I'm taking this further as you guys are really messing up with my money.<br> <br> Bhekumuzi<br>
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Replies (1)Russells and Joshua Doore's replyOfficial
19 Oct 2015, 14:42Hello cwett,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Russells and Joshua Doore's reply19 Oct 2015, 14:42
Official
Hello cwett,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
