MC
Mozaffar C

1 reviews | Active since Jun 2016

29 Jun 2016, 08:48

Lay bye

<p>Hi</p> <p> </p> <p>On 27/01/2016 I put a bed on a 12 month laybye for R6499 with this offer I was getting a free sandy queen headboard worth R999. The staff at joshua doore phoenix plaza advised me that joshua doore and russels will be re branded to morkels and the headboard will not be available when I take it out in december which is when im getting married. They also informed me there are two headboards in pinetown but in order to get it I need to take out the lay bye now to secure it. I feel this is unfair because I planned to pay for it in 12 months because of my wedding I cannot afford to pay the remainder now.</p> <p>I put the lay bye so the headboard supposed to be kept for me</p>

0
Replies (3)
Russells and Joshua Doore
Russells and Joshua Doore's reply29 Jun 2016, 10:12
Official

Good day Mozaffar

Thank you for contacting the JDG Customer Resolution Centre.

We acknowledge receipt of your Hello Peter but we are unable to reach you as there is no contact details provided with this post.


In order for us to assist you further, could you please respond with your contact number for further assistance on your mentioned query.


Account holders name & surname
Contact number
Alternative contact contact number
Sales order number

Kind Regards,
JDG Resolution Centre

MC
Mozaffar C's update29 Jun 2016, 10:19
Reviewer Update

Mozaffar Cassim

Contact number ***

Alt number ***

I only have an application reference ***

My ID number is ***

Russells and Joshua Doore
Russells and Joshua Doore's reply29 Jun 2016, 11:10
Official

Good day

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ********** 471.

Thanks and kind regards,

Customer Resolution Center