Late delivery. Rude driver.

Ordered online from Russells, received sms’s and an email that I will be receiving my order on 3 January 2026. I waited the whole day but it did not come. On Monday my delivery came and driver had with him only 2 items, when I ordered 3 items. He called the warehouse only to find that he forgot to take the item. Driver was VERY rude!!!! Never again.