Laptop Issues

<p>I recently bought a laptop from Russels in Richards Bay and after about a weeks wait I recieved the item. A day later I couldnt log in the laptop as it had loced me out. I battled for about an hour after which I was able to log back in using the same password. The next day, I had the same problem, log out and cant log back in, eventually after about an hour again i was able to log back in. Anyway I went to control panel and deactivated the password as it was giving me so much trouble. I tried to log in on the four day the laptop was in my possession and it was doing an endless lop trying to log in. I called the store they told me the guy who does IT was not at work they would contact me the following day. As promised the guy called me and requested I bring the laptop in and he would take a look at it. He called after about two hours and said he was unable to do reset so he was sending the laptop to Sahara so they could look at it.</p> <p>Now....all this has happened with in seven days....(Consumer protection Act) </p> <p>4) Imp**** Warranty of Quality<br />In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:</p> <p>are reasonably suitable for the purpose that they are intended to be used for,<br />are of good quality, free of defects and in good working order, and<br />will be durable and usable for a reasonable period of time.<br />If goods are found not to comply with these requirements then:</p> <p>up to 6 months after receiving the goods;<br />the consumer can return the goods, or<br />get the goods replaced, or<br />get the goods repaired.</p> <p> </p> <p>With reference to the above clause in the consumer protection act, I can have the laptop repaired or replaced. What I would like to know, if this issue rears its ugly head again after the laptop as been "repaired" what do I do? Do i just keep returning it so it can be repaired until the warrenty runs out or do I ask that they replace the laptop entirely and i get a new one that will unlikely give me the same problem? </p> <p>I dont want to cancel the asle please understand, I need assurances that the item I bought will not give me further problems. I dont have the time to keep returning products because they are performing in the way I expected them to. </p> <p> </p> <p>I tried to contact the customer support line, but thats a test in futility, they dont answer the phones or you get placed no hold so long you dont remember who you called. </p> <p> </p> <p>I would love some feedback. </p> <p> </p>