LACK OF URGENCY AND INCOMPETENCE

I opened an account at Joshua Doore (Greenacres) in June and I received my goods on the 26th of June,They could not deliver during the weekend and I was working during the week so they said I could ask someone to receive the goods for me, I came back that night and opened the delivered items and found that the headboard had a crack on it. On the morning of the 27th I called the branch to report the defect on the headboard. They said they would send someone to check on it. No one did. After a stressful ordeal of waiting a month for this headboard to be sorted I called them countless time, wrote emails to their head office even went to the store at my own expense the headboard is still at my house with a huge crack. I received a call on Friday 31/07/2015 saying that they could not find my address on the GPS. Earlier in the week I had phoned in and asked if this item could be just cancelled seeing as it is such a problem to replace/find and the store manager told me that this was impossible because I had already signed the POD and that was a binding document for me not to cancel the item even if I no longer wanted it. I feel like I am being taken for a fool here.