Lack of Customer Service

I purchased a lounge suite from Russells Southgate in May 2014. There were continuous issues with the lounge suite and there were multiple comebacks before the lounge suite was finally delivered.<br> <br> I contacted Russells at the end of July 2014 because one of the two seaters had broken. This was not because of negligence but rather from a manufacturer default as this specific 2 seater is hardly ever used. I was told straight out that this was out of guarantee and they would send an upholsterer to quote on the repair.<br> <br> I impressed upon them that there was an issue with this lounge suite and the supplier needed to look at this as it was not a \cheap"lounge suite and surely if there was a problem just over a year after it was purchased then they should at least look at it. I have had various discussions with the JDG customer care centre and all paperwork had been submitted to them by August 5"