jozi lounge suite bad quaility

We bought a 3 piece lounge suite cash Nov 2014. June '15 we notice a crack in the material. We report it to the branch in Louis Trichardt. Nothing happened we went back, to the branch they said WE must phone customer care - ***. we phoned, reported it. spoke to Patrick, he will phone back, nothing happened. phone again - they will come back to me- still waiting for 7mths. I also sent several e-mails, only response from them - \Thank you for taking the time to contact us. One of our friendly staff members will be in contact with you shortly regarding your query."We went back to Louis Trichardt branch they said we must phone the Ware house"