Joshua Unauthorized debit order

Sending message on behalf of TG Oosthuizen

“I had a unauthorized debit order of R835.99 go off my bank account from Joshua Door on 31 October 2018. As my account has already been paid up 3 moths prior to this debit order begin deducted and me working from Mondays - Saturdays I asked my mom to go to the White River branch to investigate this unauthorized debit off my account. Upon arrival was assisted by a lady which then advised my account is indeed paid up and there is a credit of R835.99 on my account she then advised that someone will get back to me regarding this matter which up until today 28/12/2018 no one has gotten back to me regarding this.... she went again on 10/12/2018 and was told by the “manager” Fanie at the White River branch that there was no query into this matter and nothing has been done this is now 40 + days after this debit order was deducted... he then called the accounts department who confirmed that there was indeed a credit on my account but NOW I have to provide them with a proof that this was deducted from my account.... so which means that although this was an error on Joshua door side I have to inconvenience myself to sort out your fault after Joshua door deducted money from my bank account without my signature or permission.... Then I have to wait 10 working days for the refund ??? I wonder if Joshua Door would wait 2 days if they did not receive the installment payment !!!”