Joshua Doore - What a waste!

I had a problem with my lounge set I bought from Joshua Doore. The set could not be replaced and I asked for my money back or a credit note. I was referred to \head office"by the store. I called and spoke to a lady Zimkita last week Monday. I was told I would be contacted by Friday with some feedback. I'm still waiting. I called in Monday this week and spoke to a Glynnis who assured me she will investigate with the store(phoenix plaza) and get back to me by close of business with some feedback. I guess business has not closed from Monday and she is still on the phone with the store. What a joke and poor reflection of service delivery. I now just want you to contact the store and have my refund ready for me to collect as I purchased the lounge set in cash. I am fed up now. Give me my money back please and I can go deal with another store that actually gives a @#$% about its customers. Refer to CP act on damaged goods."""