1 reviews | Active since Dec 2015
Joshua Doore Refuses to deliver furniture bought
I opened up an account with Joshua Doore in Wynberg on 8 Dec 2015 I was told the turn around time is 2 Days for delivery. I received half my order on Sat 12 Dec 2015 one item still pending is a lounge suite. I was told it was being ordered from supplier till today. I have done follow ups via telephone and even went to the Wynberg branch 3 times as no one is communicating with me. They gave me sob stories, one moment their supplier is closed for the holidays and will only open up in January 20, 2016 therefore will get my furniture then. I asked for any furniture to use since my delivery will be only after 1month and 8days, at first they were thinking about it, now Joshua Doore is asking I pay R1500 in cash for them to give me a lounge suite that is torn in the interim. They will not provide me with the Cape Town Regional Manager that gave such instruction. I must pay for something that I do not have in my January installment, pay them cash if I want any assistance as they don't trust me but I must trust them that they will deliver my furniture after a month even though they already breached our contract. I'm so disappointed at their poor service, bad attitude and incompetence.
Thank you for bringing the matter to our attention.
We apologise for the obvious inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
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Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We apologise for the obvious inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
