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Zuki K

1 reviews | Active since Aug 2016

12 Oct 2016, 11:15

Joshua Doore N.u 6 Mall bad service

<p>I bought a headboard and dressing table which had challenges in January 2016 at Joshua Doore Mdantsane N.U 6 (Mall). .I then wrote a review here and they responded and sent me a message and phoned me the very day of the review which was the 22nd of August 2016.They then came to collect it month end of August 2016(it was the 3rd time).On Friday the 7th of October they brought another one and it still has the same problem. I reported the issue to the complaints department the lady that i spoke to said that she is going to speak to the Joshua Doore Manager Monde(N.U6 mall Mdantsane) on monday the 10th of October 2016. They have not come back to me as of today. Please note that this head board (Bellero) keeps coming and going back.They have taken it back 3times and if they come now it would be the 4th time. Kindly help</p>

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Replies (2)
Russells and Joshua Doore
Russells and Joshua Doore's reply13 Oct 2016, 11:53
Official

Good day Zukiswa


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is 9


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center

Thanks and kind regards,
Customer Resolution Center

Thanks and kind regards,
Customer Resolution Center

Russells and Joshua Doore
Russells and Joshua Doore's reply13 Oct 2016, 11:55
Official

Good day Zukiswa


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center