Jokes on me!

Probably the wort customer service you can find and thats saying alot

I inquired about an order placed on 30 July twice, via your "contact us" platform with no response 3 days apart.

I then chatted to one of your customer care agents via the chat option, which was a a laugh(I'm being sarcastic) Leonard, bless your soul, was the most useless customer service agent you can find, repeatedly telling me what I already knew and doing nothing to actually address my query. He then proceeded to, in detail I might add, explain the cancellation process and that it took 10-15 days to process it once I emailed someone else and they had all the documents they needed. I don't know what documents as I paid for the order in full, electronically.

So I send the email as directed and now this guy, Alridge, from the resolution centre(I don't know what they resolve) responds to my email but requests more information but the initial email I sent has all the information he might need? So he didn't read my email or think it necessary to read it and has since not responded to me at all, after I resent what I originally sent !

So here I am, having paid money for something I don't yet have, don't know when it will arrive or if it ever will and if I can or have started the process of getting my money back!!

I would advise anyone to steer clear of these folks if you value your sanity