mM
maureen M

1 reviews | Active since Oct 2015

12 Nov 2015, 18:56

jdfinance

I bought furniture in april 2013 which was suppose to include music sysyten which was delived without. A dvd player I waited till end of august for the to deliver it, then I called to cancel the music system and then I was called to sign a new contract which didn't have music sytem in, but for some reason old account / contract was not cancelled and money that I already was not tranfered to new contract and in january 2014 I was told I have arrears in new account beacause I was not paying which was not true since I was paying but money was put in old account which was supposed to be cancelled, everytime I go to ask for manager to look in to it, I always find a new manager who doesn't take my case anywhere, I have arrears which am paying but I should have finished paying that account. Am tired of getting calls from their debt collector.

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply13 Nov 2015, 08:13
Official
Hello monzaq,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Centre

Best regards,