JD Group (Russells) ****s people

I had app**** for a credit on the 2nd of May 2026, my application was successful, I submitted the necessary documents to proceed which I did, I was then advised that I should pay a 20% of my credit which amounted to R5600 which it was made on the 4th of May 2026. Surprisingly on the 7th of May 2026 when i was following up on the delivery, i was advised that my application was declined. What frustrates me the most is why did the system allow me to make payment when my application was going to be declined, i sacrificed my children tuition fee and i want my money immediately, i cannot wait for 7 days to be reimbursed unfortunately.

The worst part of it is that i had to speak to 10 different consulted to explain myself now and, i also waited on the line for like approximately 40 minutes just to speak to the relevant person which is Thokozani Miya whom he can never be found in on the line, like what kind of a manager takes more than an hour away from his telephone line knowing exactly that they have such complaints daily and if he is not around why can't we have someone who is above him to assist with the query.

I called ***0 for 7 times with no luck yet this is the manager line that was given to me.

I JUST WANT MY MONEY within 24hrs i will never wait for 7 days.