Ive waited for over 2 months for an exchange.

Its so dissapointing for a store as large as this one to employ people who can not give customers resolution. I mean for a sale representative to say he does not know what to do moving forward is poor customer service. Than why was I forced to take up insurance if exchanging my good will take more than 3 months. As for head office to say i should call the warehouse myself really??? This store will soon close people staff does not understand customer service like many other which has closed down!!!!!Than again they are soooooo quick to debit from ones account!!!