Is this leading to Breech of contract

I was retrenched on the 31 August 2020. I went to Russells (Athlone) on the 07 September 2020 to put in my insurance claim. I handed in all my paperwork that was necessary for the claim and received a SMS from Abacus insurance that my claim is in progress. I did not pay my account the 25 September 2020, because I have a claim pending, which in the contract states if I am retrenched, the insuran ce(Abacus insurance) which I have with Russell's will then have to payout the balance of the account and therefore not necessary for me to pay . The problem that I have is that, Russell's accounts department have been calling me everyday, Monday to Saturday at 08h00 every morning for payment on my account even though they know I have put in a claim. I contacted Russell's Athlone on this matter, and they told me the claim was put through and that their accounts department has received notification about the claim. I am now fedup with all the calls as well as the delayed response of Abacus insurance in handling my claim. I feel like I am bul**** by Russell's accounts department to pay them, which their consultants is harrasing me to do, even though I have and insurance claim against them. It is like they have no respect for the contract between myself and Russells Athlone, and just trying to force me to pay. Due to my financial situation they are causing me even more stress, while trying my best to put food on my families table. I was up to date with my account , I never skip my account once, and this is the treatment I get after making a insurance claim which I was also up to date with. This is truly unfair and goes again the contract between myself and Russells (Connect financial solutions).