Is this breech of Contract

Good day friends. My name is Brandon Ashley Jansen, Russell's account no:***, Id no: ***. This is my second review . Russells furniture store accounts department (Connect Financial Solutions) have been harassing me for two months to pay them for which the insurance( Abacus Life Limited) which I have with them should cover me. The saddest part about being harassed is that I was paid up to date with my account, before and when I made the claim with Abacus Life Limited( the insurer). The insurer sent me and Connect Financial a SMS saying that they received my claim and that it is in process. this was almost 2months ago, but according to the contract it states, 5. How to claim 5.5 In the event of a claim Abacus will within 2 business days after all required documents in respect of the claim have been received inform the claimant if the claim is valid, approved, rejected or disputed your account will be settled immediately. It is almost 2 months to date and i have received nothing further, no notification from (the insurer) Abacus life limited I sent Russells furniture store 3 emails according to the claim, the store which i purchased my goods last year July 2019. They called me back and told me they are still waiting on feedback from the insurer. this is a month ago to date. This is truly poor service of Russells( Connect Financial solution) and Abacus Life Limited. On top of all this Russells( Connect Financial Solutions is Harassing me everyday, Monday to Saturday , asking me the same questions everday, trying to force me to pay my account, that their insurance broker that they gave me is refusing to pay or to notify me if they need more information from me. although to the best of Russells Athlone according to the lady incharge of claims, that all my information was correctly given in. My friends I don't want to make accusations , but i feel as if i am being de*****ed by Connect Financial Services and Abacus limited life. They did not respond to my last blog and therefore I can only assume wrongful intent. They have broken the rules according to the contact which all three parties agreed to. is this then not breech of Contract. God bless. Brandon