insurance not responding for almost 3 weeks

I am seriously disappointed in the insurance of this store i cant blame the people at the store because they doing their job and so now its been 3 weeks that i am waiting for a response to my ****** phone from insurance up until now i have not even received a message yet to say how far they are i do not know what to do anymore!<br> <br> how long must i still wait? i don't what to do anymore!!!!<br>