Incompentent and rude warehouse representative

on the 22nd of July 2015 i placed a replacement order for a product that's been poorly manufactured(queen size bed)... i've been told that it will be attended to immediately and will receive feedback shortly as it will become an priority... <br> on the 28th of July i phoned again for any feedback and they told me to phone the suppliers rep- Kevin<br> he said the order has been placed and will take \14 working days"<br> today is the 19th of August 2015 and i haven't been phoned"