mM
motlalepule M

1 reviews | Active since Jun 2016

20 Jun 2016, 23:42

Im so angry with Russel's store

<p>I have a instalment at russells n they know from d beggining that I get my salary on fifth (5,) n its been 7 months now I pay with debit order n i have never skip a month without paying I always get statement that I have 0 arrias n this month I got a call from DMC that I have to pay cash some of money bcs I have arrias on my account so I ask how can I have arrias while i pay with debit order n i have never miss any payment so this month o didn't get statement bcs I want to c wat arrias does he talk abt but I ddnt get it so I want to know is it possible to have arrias while I pay with debit order n never skip a month?</p>

0
Replies (5)
Russells and Joshua Doore
Russells and Joshua Doore's reply21 Jun 2016, 12:42
Official

Good day Motlalepule


Thank you for contacting the JDG Customer Resolution Centre.

We acknowledge receipt of your Hello Peter but we are unable to reach you as no contact details was provided with this post.


In order for us to assist you further, could you please provide us with your:


Contact number
Alternative contact contact number

Kind Regards,
JDG Resolution Centre

mM
motlalepule M's update21 Jun 2016, 16:39
Reviewer Update

My contact number is ********** and please I will like to have my account statement as usual bcs this month they didn't send it as I want to c wat arrias r they talking abt

Russells and Joshua Doore
Russells and Joshua Doore's reply22 Jun 2016, 07:33
Official

Good day

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ********** 196.

Thanks and kind regards,

Customer Resolution Center

mM
motlalepule M's update25 Jun 2016, 10:34
Reviewer Update

Thank u very much u did help me a lot now I can b free.... one last question is it possible for me to add something on my instalment n pay the same money like if I want to take another thing to extend my contract for two years bcs I can c I will finish my instalment on June next year

Russells and Joshua Doore
Russells and Joshua Doore's reply25 Jun 2016, 10:50
Official

Good day

Thank you for the feedback.

Customer service is very important to us and we are glad that you received the service that you rightly deserved.

Your request was sent to the relevant department and a consultant will contact you shortly.

Thanks and kind regards,

Customer Resolution Center