If you're want to say goodbye to your hard earned money

I placed an order on the 3rd of July and they are still capturing even today the 16th of July. 13 days for capturing an order. I canceled my order and got a reference number. The customer service number just rings with no answer. Russells online is a ****. If you want to say goodbye to your hard earned money buy at Russells. I just want my money back