GM
Gugu M

1 reviews | Active since Mar 2013

03 Mar 2016, 13:16

Identity *****

I would like to lay a complaint about Joshua Doore . An account was opened by MDU using my ID Number but i did not open that account . A person wih the same ID Number and names but the format format is not the same . The person who open the account is Zuma Zamathenjwa Goodness ID Number ***. <br> <br> My details are Zuma Zamathennjwa Loveness id Number ***.I have gone to Joshua Doore and phoned several times but nothing has been done. I went to home affairs to enquire and there was no id the same as mine . But looking at the **** ID its shows that its **** . I have never lost my ID . Even the pictures are not the same . When the person who open the account was asked if i am the person he open the account for he said no it was not me . <br> <br> The person who opened that the account has took furniture and that is reflecting under my name. i have even went to my credit record and its shows an enquiry was done by Joshua Doore . But when i phone nothing is being done.<br> <br> I feel that there is no proper verification system in place and want proof that this will not affect my credit record in future . and I want this removed

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply03 Mar 2016, 13:37
Official
Hello Gugu Mbanjwa,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center