I want my refund ss per your 7 to 24 days policy. It's my money

Bad customer service and never refunded my money after returning their fridge back to store on the 06th June 2025.

I bought a fridge at russells wonderpark on 02 June 2025 and waiting 3days for delivery to be made after paying delivery fee of R303.48 on the 02 June 2025.

The delivery only came the 5th June 2025 and I was not happy with the product and returned it self the 06th June 2025.

I then requested on the 6th June 2025 for a refund on the fridge I returned a day after delivery. The manager of the store done the return and refund on the 06th June 2025.

The manager said the the money will be refunded into my account with 7 to 14 days.

Today on the 27th June 2025 marks the 14th day plus, . I have not been refunded as yet.

On the 26th June 2025, I went to remove them about it being the 14th day the following day.

The manager said to me. The warehouse has not collected the fridge from their store so no refund had been processed because the fridge is still in their store.

That's not my problem if russells wonderpark has not done their work on their side to have the fridge collected from their store.

The policy states that the cust( me) will be refunded within 14days. I WANT MY MONEY TODAY 27th June 2025 from this store. It's 14 days and russells doesn't care whether I am sitting without a fridge. I spend cash money on the fridge instore now you don't wanna refund me. Thats ******* practices.

I am sitting without a fridge and I need my cash I gave the store back today. As per your 14day policy. I need russells head office to now take action. I am not a happy client and I will bever recommend your store to anyone, if this is how you treat your clients. I feel treated like I was sponsored the fridge but I paid my hard earned money for it.

I want my money by today. This matter won't end here.

Suenelda Martin ***