I want my money back

I am honestly not happy with the service I received at Russell's Nkandla. I bought a laptop on the 25th of March 2023 and when I was fetching it they said they don't have it they will refund me my money that was the 11th of April, they said I must wait for 10 working days and I haven't received my money, it's been more than a month.

I want my money back