I WANT MY MONEY BACK

On the 12 March 2016 I paid the remaining balance on my lay-bye for a bed,The store promised to deliver the bed on on the 14th march but they didn't, I went there again on the 19th March- the Admin manager in charge promised me to deliver the bed on the very same date but failed.On the 26th March I requested for a refund which the store was prepared to do since they acknowledge their fault, But till this day the store has not contacted me on my requested, I call the branch manager now and then to no success, I escalated the matter to their resolution center which at this point have not yet assisted me accordingly. I feel that the shop has let me down , WORSE from a level of a brand manager who is unable to take full responsibility and overseeing that my matter is resolved to the customer satisfaction. Its so frustrating that I have to make regular calls and send e-mails that He doesn't even respond to. I will like to take this opportunity and shame the Russell & Joshua Dore and South Gate and its poor service , uncommitted and non reliable Managers who are not accountable. They go against their vision and mission of the shop, FRUSTRATED CUSTOMER CAN I HAVE MY R5000 BACK !!