CO
Chanel O

1 reviews | Active since Jul 2014

02 Jul 2015, 20:35

I REFUSE TO CONTINUE PAYING / ***

Good day Mr. Griffiths<br> <br> Subject matter refers. I purchased a LG flat screen TV last March 2014 account has been kept up to date up until May 03, 2015 - calculating payments made which includes the R700 deposit total payment is R9700. The price of the TV was approximately R6500.00<br> <br> I received an sms stating that the balance owing is R4915 which will give me a total of R14615 for a TV that cost the amount mentioned, which is actually double the purchase price. I refuse and repeat refuse to make any further payment on this account. To me it seems that a figure is being sucked out of the thumbs of your admin for which they tell me is the balance.<br> <br> How can I pay double the amount for this TV, is your interest markup 100% of purchase price.<br> <br> In actual fact and I stand corrected I have overpaid by R1300.00<br> <br> Please have this matter sorted out, I am not making any further payment and neither will I buckle to pressure on my name being blacklisted. This complaint is ongoing and I seem to be having calls from people that cannot explain or reason with purchase price and payments made with balance owing.<br> <br> Your assistance and response in this regard is much appreciated.

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply03 Jul 2015, 09:07
Official
Hello Perfume5,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center