EJ
Enkosi J
1 reviews | Active since Dec 2023
09 Apr 2026, 13:56
I purchased two 3/4 beds from Russell’s online, with delivery scheduled for 2 April. I waited the entire day, but no delivery arrived and there was no communication or update provided. I then contacted them on Tuesday, 7 April, and was assured that the de
Terrible service and no delivery after purchasing beds online experience
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Replies (1)EJ
Enkosi J's updateReviewer Update
09 Apr 2026, 14:03I purchased two 3/4 beds from Russell’s online, with delivery scheduled for 2 April. I waited the entire day, but no delivery arrived and there was no communication or update provided.
I then contacted them on Tuesday, 7 April, and was assured that the delivery would take place on 9 April. However, when I checked the delivery status, it still showed that the order was being processed, which clearly indicates that no delivery is coming.
What is most frustrating is the complete lack of communication. No one keeps you informed about your purchase, and when you call, the staff seem completely unaware of what is happening.
This has been a very disappointing experience, and based on this poor service, I will not be purchasing from Russell’s again.
EJ
Enkosi J's update09 Apr 2026, 14:03
Reviewer Update
I purchased two 3/4 beds from Russell’s online, with delivery scheduled for 2 April. I waited the entire day, but no delivery arrived and there was no communication or update provided.
I then contacted them on Tuesday, 7 April, and was assured that the delivery would take place on 9 April. However, when I checked the delivery status, it still showed that the order was being processed, which clearly indicates that no delivery is coming.
What is most frustrating is the complete lack of communication. No one keeps you informed about your purchase, and when you call, the staff seem completely unaware of what is happening.
This has been a very disappointing experience, and based on this poor service, I will not be purchasing from Russell’s again.