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TEBOGO S

1 reviews | Active since May 2011

15 Mar 2016, 12:19

I paid R7000 for a **** bed, noisy all night $%^%%

Hi,<br> <br> I bought a Bed from your store in Acardia about a Month ago, and I paid a flippin R7000, and this bed is actually making stupid noices. Why would you sell me this thing for 7000? ever heard of value for money? Please I want this bed changed today as I will not continue sleeping on a noisy bed. I paid R150 transport for a less than 0.5km trip. I need you guys to come and collect this bed and exchange it today, You have no right to sell me a used or a faulty or a **** or stupid bed. Arrange for your driver to come and collect it. I will take this post to facebook as well to show the world that you selling faulty expensive beds. I paid transport for a half kilometre distance, R150, I believe you will come and collect this bed and bring a replacement shortly today. I don't want stories, otherwise be prepared to refund me my R7000.00. I actually paid cash, either you exchange the BED now or you REFUND me now, that's how I value my hard earned money. I told your sales persons that should this bed behave stupidly I'd bring it back for a full refund, I don't have time for ***.<br> <br> Thank you.

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Replies (4)
Russells and Joshua Doore
Russells and Joshua Doore's reply15 Mar 2016, 14:25
Official
Hello ***m,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center

TS
TEBOGO S's update03 May 2016, 05:53
Reviewer Update
Hi, Note that It has been 3 Months since I posted this complaint. No one is actually bothering to assist. I have contacted all your channels from Branch Staff/Manager, Regional, Head Office, Hellopeter, Ombudsman and no is is Fvcken giving a shiid damn. Siphiwe promised to ensure payment was done a month ago, I am still fvcken waiting. Your store manager saw me at King Pie last week and decided to lie, she said they would come collect the bed on tuesday, but as usual I am still waiting. Can someone who really understand customer relations and customer rights do me some justice? I need my money back. I dont want any further drama assomplief. Megwete.
TS
TEBOGO S's update25 May 2016, 11:21
Reviewer Update
Hi, I returned back your bed 9 days ago, I am still waiting for refund. When am I getting my money? I hope this time someone will call me to assist. Since I first wrote on hellopeter on the 16 MArch 2016, no one has ever bothered to contact me. All they do is to respond here within 2 minutes and never contact me. I dont know how I should feel, I havent had a bed literally for 9 days now. The pain of my life. I cant believe I gave my money to croocks like this store. All they care about is money, Customer service is as good as ####. Please pay back my money. You said it was going to take 7 days last time I phoned. Why am I suffering guys? All I want is my **** money,
Russells and Joshua Doore
Russells and Joshua Doore's reply08 Jun 2016, 08:46
Official

Good day

It has come to our attention that the matter has been resolved. Please contact us on ***should this not be the case and we will escalate this matter further.

Thanks and kind regards,
Customer Resolution Center