I just want my money back

I have been waiting for a refund that i was promised in November last year. Ever since i was asked to send my bank degails all my attempts to contact the company have been ignored. I have given up on getting any fair treatment from Russells, all I simply want now is my money back which is my right yet I have been dodged for months now! After the ***** I experienced at the hands of your employees I would think the least you would do as a company is return my money !!!!!</p>